Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...

PROVO, Utah and SEATTLE, Oct. 7, 2025 /PRNewswire/ -- Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That's a failure rate almost four times ...

We have entered the golden age of AI-driven customer engagement technology. As record numbers of consumers have continued to flood e-commerce channels, straining conventional customer support ...

Microsoft's New Commerce Experience (NCE) subscription model offers less flexibility for commercial customers by steering them toward annual commitments, but it's maybe even worse for Microsoft's ...