When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. What is a situational interview question? In short, situational ...

Job interviews are nerve-wracking for any job seeker. Even if you spend hours preparing, you can never be certain you won’t be caught off-guard with a tough interview question — and it can be hard to ...