The Department of Homeland Service on Wednesday announced it has created a permanent customer experience office to oversee the delivery of services that are “simple to use, accessible, equitable, ...

TRAVERSE CITY — Beginning Oct. 6, customer service hours at City Offices in the Governmental Center will change to create consistency across all departments. The new hours at the Governmental Center ...

In my 25 years of public service, I’ve never taken Ohioans’ trust for granted. Members of this Congress made key promises last year, and Americans — and Ohioans — are trusting their voices in our ...

Amazon is reportedly nudging customer service employees to work from home as it looks to close some of its US-based offices as part of a cost-cutting effort. The e-commerce giant plans to shut down ...