Customer experience writer and keynote speaker Stan Phelps once said, “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” In the present-day business landscape, ...

As CFOs step up as business architects, strong C-suite partnerships are essential to bring their blueprints to life. I recently spent time exploring how CFOs can better team up with CROs and CTOs to ...

Business funding is in high demand amongst SMBs. As a result, many are turning to multiple financial providers at once – a significant 33% rely on more than four. This reflects a clear need for ...

Building customer trust and loyalty remains a challenge for banks in the digital realm. Historically, customers would visit the branch to conduct their financial business, knew their banker by name ...

Financial institutions are under pressure to deliver fast, intuitive, and secure mobile experiences while juggling legacy systems, compliance rules, and rising customer expectations. In the business ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

Banks find themselves thrown “back to the future”. After more than a decade of record-low rates, suddenly higher central bank base rates mean interest rates are on the rise and bank customers are ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

Generative AI in Financial Services: Innovation, Risk, and Customer Experience Your email has been sent How banks and fintechs are using generative AI to drive efficiency, manage risk, and reshape ...