For many companies, customer privacy is often seen as a regulatory burden that limits data use and personalization rather ...

Consent asymmetry and “opt-out hurdles” are drawing fines. The compliance gap is technical, not legal language.

ISO/IEC 27018 implementation underscores 8x8’s commitment to responsible data practices and trust in cloud communications ISO/IEC 27018 establishes strict requirements for how cloud service providers ...

Data privacy is at a turning point. While global regulations like GDPR once set a (relatively) clear path forward, privacy laws in the U.S. have fractured into a patchwork of state-by-state rules and ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

In a tight economy and competitive marketplace, with consumers holding their pocketbooks closer and rethinking their spending habits, the last thing a brand wants to do is lose their trust due to a ...

Inflation isn’t the only stressor for bank customers in the United States. Data breaches have emerged as a big concern, and the National Public Data breach (NPD) is only bound to exacerbate those ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

With Sunday’s announcement by genetic testing firm 23andMe that it has filed for bankruptcy, customers of the site may be wondering what will happen to their data and what, if anything, they can or ...

ISO/IEC 27018 implementation underscores 8x8’s commitment to responsible data practices and trust in cloud communications Reinforcing its commitment to protecting customer data, 8x8, Inc. (NASDAQ: ...