Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

The Consumer Financial Protection Bureau (CFPB) announced on Wednesday its intention to enhance its previously controversial Consumer Complaint Database, which aims to provide additional information ...

The owners of a dog boarding facility in Altamont were back in court to face charges of animal abuse after law enforcement said a dog died in their care. The woman whose dog died said she still has ...

Every successful customer-focused company has a customer service recovery framework at the ready, to be deployed in the moments when things don’t go according to plan. A service recovery system kicks ...

Did you know that the Consumer Financial Protection Bureau (CFPB) does not accept complaints against itself? That is what I was told when I tried to make such a complaint, right before being directed ...

Gov. Josh Shapiro is streamlining Pennsylvania’s consumer-complaint process in the hopes of filling gaps left by a shuttered federal watchdog. “Despite the fact that Washington is walking away from ...