Creating an intentional customer focus goes far beyond taking care of customers and achieving acceptable levels of customer satisfaction. An intentional approach also shapes a company’s culture, ...

Everyone is scheduling more remote meetings for video conferences or telephone calls. While meetings do serve an important function, they can also fill your productive time. As these events build up, ...

Three years ago, I was asked to help an organization improve their safety performance. The organization was a maintenance group that performed heavy and dangerous work. It had fewer than 250 employees ...

In iOS 15, Apple introduced a new Focus feature that aims to help reduce distractions and let you zone in on a single thing. Focus does this by filtering notifications based on what you're doing. With ...