Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

In an era where customer expectations are higher than ever, businesses are turning to smarter systems to keep pace, and one of the most transformative trends is contact center automation. Powered by ...

The Bellevue, Washington-based company emerged from stealth on Feb. 11, announcing seed funding co-led by Madrona and FUSE. Scala introduced what it describes as the first operational intelligence ...

AI contact center technology paired with voice bots delivers measurable improvements in operational efficiency and customer satisfaction. AI Service Management Improves Oversight Effective management ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...