A frequently asked question faced by organizations moving their premises-based systems to the cloud is whether to take a best-of-breed approach versus a single solution. This article explores how two ...

Generative artificial intelligence (AI) has the potential to revolutionize the contact center industry, offering customer service and technical support enhancements that improve efficiency and ...

Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers Automated ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Mitel ®, a global leader in business communications, today announced it has been positioned as a Leader in the Aragon Research Globe™ reports for both Intelligent ...

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its latest release for Microsoft Dynamics 365. The announcement comes on the heels of ...

PwC announced the launch of its Agentic AI-Powered contact center offering created in collaboration with Salesforce on Oct. 13. The solution aims to help enterprises deliver AI-powered customer ...

Cloud solutions in the contact center market have grown dramatically, as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. And ...

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in ...

Today’s consumer expects a tailored customer experience (CX). They seek always-on, personalized service on every channel where they engage with the brands — even as these brands struggle to balance ...