Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Web Transaction Server lets you manage and monitor all Web interactionsto and from the agents' desktops. Inbound Web requests to speak to a live agent can be queued just like voice calls or logged and ...

A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the forefront of revolutionizing how companies manage their communications, ...

Today, we highlight two VoIP-related product announcements and point our readers to a free report on unified communications. The first announcement comes from ShoreTel, which last week released ...

Nortel Networks Corp. last week unveiled a new IP telephony (IPT) initiative that offers standard packages of hardware and software that promise to cut customers’ upfront costs by up to 30%. The IPT 1 ...

However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...