Call Center Magazine: What design issues are specific to call centers? Christine Barber: Call center operations are typically fast-paced, pressured and technology and information intensive. These ...

Bell ExpressVu, a division of Bell Canada, prides itself on its ability to retain agents. Its annual agent attrition rate generally hovers at about 16 to 18 percent and only 3 percent of promoted ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

If you are planning to open a new call center, you may be relieved to know that the nascent economic rebound has not yet hit the real estate market. There are many vacant call centers, conventional ...