Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

A Kentucky-based nonprofit that helps veterans in crisis is getting a major boost to expand its reach across the country.

IRVINE, Calif.--(BUSINESS WIRE)--For more than two decades, CallTek, an international white-label support company for technology operators and service providers, has transformed Call Center support ...