What's the latest on benefits of CRM software? Vendors get their say. Customer relationship management (CRM) platforms are used to manage the relationships a brand has with its customers throughout ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

Today we are surrounded by so many techy acronyms: IoT, ML, AI, VR, CX, (to name a few), that we sometimes forget about one of the originals: CRM. Doing simple searches of CRM solutions, you find ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More A CRM (customer relationship management) is a single software ...

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

Traditional CRM automation often stops at simple tasks, leading to gaps and handoffs that slow teams down. MelodyArc ...

For decades, buy-side firms have relied on S&P Global Market Intelligence data. We are proud to be recognized for our CRM ...

When I started my professional career as a frontline technical support analyst for a large software company, our call tracking system was essentially a glorified ticketing system. Though it was ...

AI has supported back-office operations in the insurance industry for years. Now, it makes coverage more accessible, transparent, and tailored to the needs of small business buyers. The growing role ...

Just as most markets have been impacted by the recession, the field for CRM customer service contact centers has changed significantly. New research from Gartner suggests that the vendors most likely ...

MEDFORD, N.J.--(BUSINESS WIRE)--The 2016 SpeechTEK, CRM Evolution, and Customer Service Experience conferences open Monday, May 23 at the Omni Shoreham Hotel, Washington D.C. The 3-day co-located ...

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.