SAP is expected to debut on Thursday a hosted CRM software service, as the business applications software giant steps into an increasingly crowded field. SAP plans to provide details of its ...

Endear, the retail CRM built for modern brands, today announced the release of a free, on-demand training video designed to help store teams at mid-sized retail brands harness the power of artificial ...

AMR Research predicts customer data integration and data quality will be the two big initiatives seeing the heaviest investment in the coming years. The study also reports an increase in inquiries ...

Receiving poor customer service remains the number one reason why consumers abandon one service provider and move on to another, according to a new study from Accenture. Proving once again that the ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...