It was early May 2019. D-Day for our customer relationship management software (CRM) implementation was fast approaching. After months of researching, planning and training, we were about to flip the ...

Many Canadian businesses fail to realize the full potential of their customer relationship management (CRM) software because of poor integration with existing applications and business processes.

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Siebel Systems Inc. is readying a more basic package of ...

"We offer the power of Web services, but totally online--no software, no hardware," says Marc Benioff, president and CEO of Salesforce.com and a former Oracle executive. "When all is said and done, ...

Peruse any recent survey of chief information officers and you could conclude that the letters "CRM" are the Holy Grail for corporations, promising to smooth customer relations and improve the bottom ...

In a recent post, I pointed out that Salesforce.com spends the same percentage of revenue on sales and marketing as it did a decade ago. Since CRM is sold, in part, as a way to make sales ...

AT&T Wireless Services Inc. says it’s still rebounding from a glitch caused by the rollout of a customer relationship management software system that prevented customers from activating their phone ...