Business service management has become a subject of significant industry attention (albeit mostly among vendors than IT adopters). This is partly because the definition of BSM remains a mystery to ...

This week, I want to diverge from the past few development-oriented articles to dispel what I feel are common misconceptions that I hear repeatedly from some IT professionals and software management ...

Through its business service management approach, Managed Objects aims to tie the performance of IT infrastructure to the services it supports, such as online trading or supply chain management. The ...

There is no shortage of ways that service business management can fall short. But there are proven ways to overcome obstacles to success. The Fast Company Executive Board is a private, fee-based ...

According to ICCM Solutions, businesses are failing to set IT service management strategies to deliver clear market distinction and increase profitability. ICCM warns that the crux of the issue is a ...

BMC Software Inc. last week announced a new version of a key IT management tool plus partnerships with five hardware, software and consulting services vendors in a bid to boost the Business Service ...

HP has introduced version 9.0 of its Business Service Management application management software, designed to work across physical and virtual systems in both cloud and internal IT environments. On ...

HOUSTON, March 12 /PRNewswire-FirstCall/ -- As companies look to optimize IT governance and respond to compliance mandates, BMC Software (NYSE: BMC) today announced ...

In an attempt to make up ground on large systems-management vendors pushing utility computing, BMC Software is opting to map infrastructure elements in terms of impact on business services. This week ...

Anar Mammadov, Tech Co-Founder/CEO of Senpex and EtaVista AI, is a software development expert with 18+ years in enterprise solutions. To empower business growth, delivery service management must ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its ...

FireScope has added a software development kit for building custom interfaces to its FireScope business service management appliance. The company's software and appliance offer a real-time view of the ...