These simple rules help you decide when to answer the phone—and when to let it ring. I review privacy tools like hardware security keys, password managers, private messaging apps, and ad-blocking ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. "We had a bold goal of single-digit wait time on ...

When answering the phone, do you lead with a hello or “[insert name] speaking”? Or do you simply pick up, breathe into the receiver, and hope the other person says something? Well, the latter might be ...