Dispatch centers say the goal is to help free up dispatchers to focus on the emergency calls and to reduce wait time for ...

That dispatcher was Kelly Boos, a 911 dispatcher and communicator for the Lee County 911 Center, ... Boos received a Stork Pin, a symbol of recognition for helping in an emergency birth.

Quick-thinking 911 dispatcher saves life with instructions. When a Northshore woman's mother-in-law choked, a 911 dispatcher's instructions turned panic into a lifesaving phone call.